FAQ
About Delivery
We will arrange the shipment for you within 3 working days. In addition, once your order is shipped, you will receive an email notification with a tracking number. It is estimated that it will take 3-7working days for the package to be mailed to your home in America.
10 days in Europe and 10 days in Southeast Asia, 10 days in the Middle East, and 15 days in other areas.
Our carrier is doing our best to deliver your order to you. You can also check the latest logistics information of the package through the courier number.
Sorry, due to the global epidemic, there may be some delays. We have notified the logistics company to urge you.You can also track your order from the logistics website through the courier number. If you have any questions, you can contact us by email at any time. Thank you for your understanding.
Some items will be returned if they fail to pass the security check. When we are notified by the carrier, we will re-send your order via other shipping channels, or refund the full payment to you. Please don't worry.
If the courier accidentally loses the package during transportation, when we are notified by the carrier, we will re-send your order via other shipping channels, or refund the full payment to you. Please don't worry.
If your parcel is signed by someone else by mistake, you can contact the local delivery person for information. Or contact the courier company through us. Once confirmed, the courier company will bear the loss of your order.
If you encounter problems with express delivery, you may wish to file a formal complaint with the express company. You can do this by contacting us and we will file a complaint on your behalf, or you may wish to contact the courier directly.
DPD: Complaint number +49 01806 373 200
Royal Mail: Complaint number-08457 950 950
DHL: Complaint number-(1)800-225-5345
UPS: Complaint number 1-888-742-5877or E-mail:Customer-notification@ups.com
Sorry, we do not advocate visa refusal. If you insist on refusal, you will need to bear the shipping cost we sent, and this amount will be deducted from your order. In addition, if the goods are damaged or lost during the return process, we will have the right to refuse your refund.
We are very sorry, if you are dissatisfied with our products and services, please let us know so that we can correct them in time.You can send a complaint email to our mailbox, and we will reply you within 72 hours.
MOREI Email: service@mymorei.com
About Product
We are very sorry, please contact our customer service team via email with the order number, photos of the defective/damaged product and a short description. We will reply to you within 5 working days.
MOREI Email: service@mymorei.com
We are very sorry, please contact our customer service team via email with the order number, photos of the defective/damaged product and a short description. We will reply to you within 5 working days.
MOREI Email: service@mymorei.com
We are very sorry, please contact our customer service team via email with the order number, photos of the product and a short description. We will reply to you within 5 working days.
MOREI Email: service@mymorei.com
Please contact our customer service by email within 3 working days after confirming receipt. We will get back to you within 5 working days of receiving the email.
MOREI Email: service@mymorei.com.
About Discount
The goods sold in the store are already at the discounted price, and no additional discounts can be made. The sooner you place an order, the sooner you will receive the package.
The price of some products will be reduced if the code is broken. If it is a previous order, we refuse to reduce the price. We are very sorry.
About Return and Exchange
Please understand that we do not accept returns without prior authorization for return. Therefore, if you need to return the goods for some reason, please contact our customer service staff to confirm. Once you have obtained the return authorization, please follow all the instructions provided. We recommend that all returns be sent through a traceable carrier. Keep the return tracking number associated with the package you are returning to ensure that the package is returned to our warehouse. We are not responsible for packages with return labels that are not provided by us or without the original packing list. In addition, we do not accept cash on delivery.
Please note the following product return requirements:
①The goods must be returned within 30 days after receipt.
②All labels, original packaging, accessories and decorations of the goods must be intact.
③ The gift card is not refundable.
MOREI Email: service@mymorei.com.
All return and exchange requests must be made within 30days after you sign for the package. Please be sure to contact customer service. After obtaining the consent of the after-sales personnel, please return within 7 working days.
MOREI Email: service@mymorei.com.
Sorry, we do not provide exchange service. But you can apply for a return. After the warehouse receives your returned item, we will refund it. If you need products in different sizes or colors, just place an order again.
Please note the following product return requirements:
①The goods must be returned within 30 days after receipt.
②All labels, original packaging, accessories and decorations of the goods must be intact.
③ The gift card is not refundable.
Sorry, we do not provide return freight service. All return shipping costs shall be borne by the purchaser.
We will process the refund within approximately 7 to 10 business days after receiving your return.
The exact time for the refund to arrive may vary, depending on each payment provider. After the refund is processed, we recommend that you contact your payment service provider for updated information. All original shipping costs are non-refundable.
Products purchased with coupons/store points cannot be returned or exchanged. Only the amount exceeding the value of the coupon can be refunded.
No, gift cards cannot be transferred at a price; exchanged for cash; or returned to cash for refund (except within the scope of legal requirements).
The refund is to the payment channel used at the time of your order, and the original way is returned.
About Others
Please contact our customer service staff by email first, if your order has not been packaged, you can cancel your order at any time. If your order has been shipped, you will not be able to cancel it. You can only get a refund via return within 7 days after receipt.
MOREI Email: service@mymorei.com.
Please contact our customer service staff by email first, if your order has not been packaged, you can change your order information at any time. If your order has been shipped, you need to send us the new receiving address, but you will need to bear the freight for re-mailing.
MOREI Email: service@mymorei.com.
Please confirm with our staff by email first, if your order has not been packaged, you can change your order information at any time. If your order has been shipped, you will not be able to modify your order.
MOREI Email: service@mymorei.com